Privacy Policy

Effective Date: 09/11/2025

SkyGem Software ("we", "our", or "us") values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our services, or install and use our mobile applications.

1. Information We Collect

We may collect the following types of information:

  • Contact Information (e.g., name, email address, phone number) you submit through our contact forms or project inquiries.

  • Project Details or Other Content you submit when requesting services or using tools (e.g., photo uploads, descriptions).

  • Usage Data (Website): IP address, browser type, pages visited, and time spent on our site (via cookies and analytics tools).

  • Device & Usage Data (Mobile Apps): device type, operating system, unique device identifiers, interactions with app features, and performance data.

  • Advertising Data (Mobile Apps): if our apps display ads (e.g., AdMob, Unity Ads), the advertising network may collect information to deliver personalized or contextual ads. The categories of data that may be collected include:

    • Device identifiers (such as the Apple Advertising Identifier, “IDFA”)

    • Coarse location (approximate location, inferred from IP address)

    • Usage data (such as interactions with the app, frequency of use, and features accessed)

    • Advertising data (such as which ads were shown, impressions, and clicks)

    • Diagnostics (such as crash logs, performance data, and app responsiveness)

  • Analytics Data (Website & Apps): usage statistics collected through services such as Google Analytics or Apple’s App Analytics.

We do not collect sensitive personal information through our apps (such as your name, email, or contact details) unless you explicitly provide it (e.g., via an in-app feedback or contact form).

2. How We Use Your Information

We may use your information to:

  • Respond to your inquiries and provide services.

  • Improve our website, mobile apps, and tools.

  • Analyze performance and user behavior across our platforms.

  • Display advertisements and measure their effectiveness (if applicable).

  • Send important updates or communications (with your consent where required).

  • Detect, prevent, or address fraud, technical issues, or misuse.

  • The data collected may be used for:

    • Third-Party Advertising: To deliver ads, including personalized or non-personalized ads depending on your consent and device settings.

    • Analytics: To understand app performance, usage patterns, and to improve stability and features.

We do not sell or rent your personal information.

3. Tracking and Personalized Ads

  • If you allow tracking via Apple’s App Tracking Transparency (ATT) prompt, Google AdMob may use your device’s advertising identifier (IDFA) to deliver personalized ads across apps and websites.

  • If you do not allow tracking, or if you are located in regions with privacy laws (such as the EU or California), only non-personalized ads will be shown.

You can change your tracking preferences anytime under:
Settings > Privacy > Tracking on your iOS device.

4. Third-Party Privacy Policies

Our apps use the Google Mobile Ads SDK (AdMob). For more information on how Google uses data, please review:
👉 Google Privacy & Terms – Advertising

5. Your Privacy Choices

  • App Tracking Transparency (ATT): You may grant or deny permission for tracking on iOS devices.

  • Consent Forms (GDPR / U.S. State Laws): If you are located in the EU/EEA, UK, or certain U.S. states, you may be presented with a consent form managed by Google’s User Messaging Platform (UMP).

  • Opt-Out: You may opt out of personalized ads by denying tracking consent or adjusting device advertising preferences.

6. AI Tools and Uploaded Content

If you use our AI-powered tools (such as our photo-to-video generator), we may process the content you submit (such as images, text descriptions, or other inputs) in order to generate the requested output.

Please note:

  • Content submitted through these tools is processed by our third-party AI provider, KlingAI.

  • According to KlingAI’s policies, user-submitted content may be retained and used to train or improve KlingAI's models.

  • By using these tools, you acknowledge and accept that your data may not be fully private or excluded from future AI model development.

We recommend avoiding the submission of sensitive, confidential, or personally identifiable information through AI features unless you fully understand and accept the associated risks.

7. Cookies and Analytics

We use cookies and similar technologies on our website to track usage, analyze trends, and improve user experience.

You can disable cookies through your browser settings, but some features may not function properly.

8. Mobile Applications

This Privacy Policy also applies to our mobile applications available through the Apple App Store.

  • Information Collected in Apps: device type, operating system, unique identifiers, usage interactions, analytics data, and advertising data (if applicable).

  • Third-Party Services: our apps may integrate with third-party advertising networks (e.g., Google AdMob, Unity Ads) and analytics providers (e.g., Apple App Analytics, Google Analytics). These services may collect data in accordance with their own privacy policies.

  • Children’s Privacy in Apps: our apps are not directed to children under 13, and we do not knowingly collect personal data from children. If such information is discovered, we will take steps to delete it promptly.

9. Data Sharing

We may share your information with trusted third parties in the following circumstances:

  • With service providers who help us operate our website, apps, and services (e.g., web hosting, email delivery, analytics, advertising networks). These providers are contractually obligated to protect your information.

  • If required by law, legal process, or government request.

  • To protect our legal rights, prevent fraud, or ensure the safety and integrity of our services.

  • In connection with a merger, acquisition, or sale of assets, where user data may be transferred as part of the business transaction.

  • If you use our AI-powered features, your inputs (such as uploaded photos, text descriptions, or other submitted content) may be transmitted to KlingAI for processing. KlingAI may use submitted content to train, improve, or refine its AI models, in accordance with its own privacy practices.

We encourage you to review KlingAI’s Privacy Policy for more details.

10. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data.

  • Opt out of certain communications.

  • Withdraw consent for data processing (where applicable).

To exercise these rights, contact us at contact@skygemsoftware.com.

11. Data Security

We implement industry-standard security measures to protect your data. However, no method of transmission or storage is 100% secure.

12. Links to Other Sites

Our website and apps may link to external sites. We are not responsible for the content or privacy practices of those websites.

13. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal data from children. If we learn that such information has been collected, we will delete it promptly.

14. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with an updated effective date. Your continued use of our site or apps after changes means you accept the revised terms.

15. Contact Us

If you have questions about this Privacy Policy, please contact us at:

SkyGem Software, LLC
5448 Apex Peakway, Ste 249
Apex, NC 27502

📧 contact@skygemsoftware.com
📞 919-249-8067